Case Study

Dean was prepared for his presentation. He addressed different questions in his script and timed everything out perfectly. He even accepted questions during the presentation. He was extremely surprised when he was inundated with emails a week later asking questions about the webinar topic. Dean thought that he addressed everything in the webinar. Some of the participants seemed annoyed that he had not hosted the Q&A session for follow-up questions. He spent the better part of a week replying to emails, many of which asked the same questions.