The massive technological integration and rise in communication channels has shifted the methods in which we operate, interact, and engage with each other. Conflict is a natural occurrence in any working environment regardless of the size or industry, understanding the processes to facilitate and resolve conflicts is an important competence for individuals as well as organizations.

The course is developed to provide a theoretical and practical understanding of fundamental the conflict resolution process, aligned with a six-step process that the student can utilize and modify for resolving conflicts of any size. Furthermore, this course aims to support you in the process of obtaining the necessary knowledge so that you can appropriately utilize the conflict resolution techniques to solve conflicts in your working environment.