Learn to turn customer service into a competitive advantage by providing five-star customer support for the products or services you sell. The course will teach you how to identify and prevent common problems when delivering product support, and equip you with practical tools for creating a process-driven customer support experience that your customers will rave about. Moreover, you’ll learn a range of methods to help customers face fewer challenges with products and services, manage difficult situations, resolve any kinds of issues customers bring to you, and provide customers with the help they need. Thus, this online course will help you become familiar not only with how to work as a customer support specialist but also how to succeed in your career.