Customer Service: Contact Center Training

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Customer service has become one of the most vital aspects of any operating business organization. A contact center is not necessarily a call center, these terms differentiate on their functionality that they are developed for. One of the main features of contact centers is that they handle inbound and outbound services for an organization, and handle the customer and client interactions over the phone.

Learning Objectives

About This Course

The modern business environment has long transitioned from focusing on manufacturing only, into becoming service focused; and in this particular case, customer-service focused. The contact center of an organization goes over the typical telemarketers and sales calls, it has helped businesses focus on providing excellent customer support, information technology support, and various other types of support.

This course is developed to provide a theoretical and practical understanding of the concepts and aspects which are related to process of contact center training. Furthermore, this course aims to support you in the process of obtaining the necessary knowledge so that you can utilize the best business practices for appropriately developing training programs for developing contact center training prospects.



This course is part of the CUNITECH Business & Management section.

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