This module provides a deep dive on the topic of knowledge management helping the reader understand the importance of knowledge management in an organization. Definitions and core concepts of knowledge management are presented together with the strategy and implementation process. A crucial component in the evolving and sharing of knowledge are people, the reader will understand the effect of people in increasing and boosting knowledge within their work setting. Lastly, the importance and approaches for storing and sharing knowledge are thoroughly discussed.

In this module the reader will be able to get familiar with the concept of decision making and the strong dependance on computerized and data driven support systems. Moreover, the decision-making implications in relation to business environment, organizational response and analytical predictions are elaborated. To better understand these approaches, the decision-making phases such as the intelligent, design and implementation phases are thoroughly discussed. Lastly, the technological support coming from decision support systems and their main components concludes the module.

BI Concepts and Capabilities module enables the reader to grasp knowledge in the domain of business intelligence by discussing the most important concepts of business intelligence and the timeline of the development since the first traditional decision-support systems to the latest most innovative ones. Moreover, the module also elaborates on the structure and key components of such systems that enable and are utilized by business intelligence approaches. Business reporting methods are presented with the respective categories such as business reports, scorecards and dashboards concluding the complete business reporting process cycle.

As organizations are understanding the value of gathering data and utilizing it by performing analytics and making decisions, another key step is visualizing the data to the concerned parties of the organization. Through this module, the reader will be informed on the latest and most recent visualization methods used by data driven organizations. Moreover, how these methods are used with the appropriate data types accordingly is of crucial importance and is thoroughly discussed. Data visualization guidelines and pitfalls of using colors, chart sizes, compressing information and storytelling are discussed as an important part of organizations data strategies and performance dashboards.

As any organization is constantly aiming to improve their operational and business efficiency, most organization nowadays are integrating modern business intelligence management systems. These systems together with their issues, complexities and efforts to implement are introduced to the reader in this module. Following, the business performance management systems are discussed with their respective categories and their full implementation life cycle. After implementation, the module elaborates on the approaches and methods to deploy BPM and ways of integration them to output KPIs, balanced scorecards and dashboards.

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