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Customer-Relationship: Call Center Training

In this course, the students will be subjected to a collection of professional learning material on developing training for call centers.

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The business dynamics of the digital age which have primarily been affected by significant technological innovations have elevated business components such as call centers into a vital component of successful organizations. Call centers serve as the frontline for customers who want to contact the organization, and enquire about the products or services that the organization provides. Thus, adequately training call center employees is essential for organizations. In this course, the students will learn about the theoretical and practical implications related to the development of call center training, how to integrate the best practices for satisfying customer requirements and to effectively communicate and engage with customers.

Learning Objectives:

Understand the fundamental concepts and implications that are related to call centers and their associated strategies.
Understand the business importance of identifying types of buying motivations so that you understand customer behavior.
Incorporate the industrial knowledge and methodologies for the call center training, and understand the customer incentives that need to be addressed.
Develop strategies and practices for properly operating as a call agent, and familiarize yourself with communication strategies for sharpening effective communication.

About this Course

CUNITECH Institute’s Customer-Service: Call Center Training, the students will be subjected to a collection of professionally developed learning content related to the development of call center training programs. This course has been developed to provide a theoretical and practical understanding of the importance of call center training and its implications for organizations. Furthermore, this course aims to support the students in the process of obtaining the necessary knowledge for becoming proficient call center representatives that understand the fundamental aspects of business-customer communication, handling complex scenarios for organizational benefit, and further sharpening their professional communication skills.