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Customer Service: Dealing with Difficult Customers

In this course, the students will gain a comprehensive understanding on how to deal with difficult customers in customer service operations.

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As one of the most important components of business organizations in the modern age, customer service has been elevated into a vital component that directly contributes to the establishment of a positive perception of organizations from the customers. The capability to adequately interact with and handle difficult customers is one of the most important skills in customer service aspect. Thus, customer relationship management has to be adequately tailored and managed to enable professionals to handle all types of customers. When dealing with customers, apart from the straightforward and pleasant experiences, there are cases when customer service representatives have to deal with difficult customers which may require a higher level of resilience and composure from the representative to appropriately respond to their needs.

Learning Objectives:

Understand the fundamental aspects that are associated with cultivating a positive attitude to improve customer service.
Understand the business and individual importance of managing internal and external stress.
Incorporate industrial knowledge and concepts to successfully develop abilities to actively listen and empathize with your customers.
Develop strategies and approaches that will help you become a successful handler of different types of customers regardless of the circumstances.

About this Course

CUNITECH Institute’s Customer Service: Dealing with Difficult Customers online course has been developed to support aspiring professionals in developing the necessary skills for dealing with various types of difficult customers. This online course has been developed to provide a theoretical and practical understanding related to the process of dealing with difficult customers. Moreover, this course aims to support the students in the process of obtaining the necessary knowledge and competencies to adapt to challenging situations and understand the diverse challenges that may arise when handling difficult customers.