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Customer Service: Dealing with Difficult Customers
In this course, the students will gain a comprehensive understanding on how to deal with difficult customers in customer service operations.
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- Type: 100% Online
- Duration: 6 hours (self-paced)
- Award: Certificate of Achievement
- Language: English
- Level: Introductory
- Access: Lifetime Access
$49.99 $99.99
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As one of the most important components of business organizations in the modern age, customer service has been elevated into a vital component that directly contributes to the establishment of a positive perception of organizations from the customers. The capability to adequately interact with and handle difficult customers is one of the most important skills in customer service aspect. Thus, customer relationship management has to be adequately tailored and managed to enable professionals to handle all types of customers. When dealing with customers, apart from the straightforward and pleasant experiences, there are cases when customer service representatives have to deal with difficult customers which may require a higher level of resilience and composure from the representative to appropriately respond to their needs.
Learning Objectives:
- Understand the fundamental aspects that are associated with cultivating a positive attitude to improve customer service.
- Understand the business and individual importance of managing internal and external stress.
- Incorporate industrial knowledge and concepts to successfully develop abilities to actively listen and empathize with your customers.
- Develop strategies and approaches that will help you become a successful handler of different types of customers regardless of the circumstances.
About this Course
100% self-paced
100% self-paced
Learn a new skill
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Customer Service: Dealing with Difficult Customers
$99.99 $49.99
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