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Customer Service: Customer Support

In this course, the students will be subjected to a professionally developed learning content on the fundamentals of customer support.

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The constant evolution of technology has enhanced the capabilities of businesses to increase customer interaction and engagement. Previously, customer support was only designated to calling centers and talking to a representative over a phone line. However, with the technological tools available today, customer support can be provided through a variety of methods, including text messages, webchats, and other digital means. Similar to technology, customers are constantly changing with the dynamics of the digital age. Responding to this demand, this customer support course is the perfect complement for aspiring customer service professionals. With a solid knowledge of customer support techniques, you will be able to professionally handle a wide range of situations.

Learning Objectives:

Understand the fundamental aspects associated with the concepts of customer support and customer service.
Develop the necessary understanding of the different venues for customer support and how to derive the best solutions.
Incorporate industrial knowledge and expertise for utilizing customer support practices for overcoming the various arising challenges.
Develop appropriate organizational principles and policies that help the representatives become proactive in customer support.

About this Course

The Customer Service: Customer Support online course has been developed to help the students learn to turn customer service into a competitive advantage by providing high-quality customer support for their customers. The course will teach the students how to identify and prevent common problems when delivering product support, and equip them with practical tools for creating a process-driven customer support experience that will meet customer expectations. Moreover, the students will learn a range of methods to help customers face fewer challenges with products and services, manage difficult situations, resolve any kinds of issues that may arise, and provide customers with the help they need.