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Customer Service: Contact Center Training

In this course, the students will be subjected to a collection of professional learning content regarding a highly-critical component of customer service.

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Due to the vast technological developments which have enhanced business capabilities for organizations, the objective of organizations has transitioned towards becoming more customer-focused. Customer service has become one of the most vital aspects of any operating business organization that aims to solidify a competitive position in its operating market. Contact centers do not necessarily refer to call centers, these terms differentiate on the functionality that they are developed for. One of the main features of contact centers is that they handle inbound and outbound services for an organization, and handle the customer and client interactions over the phone.

Learning Objectives:

Understand the fundamental aspects that are associated with the importance of contact centers for an organization.
Understand the business and customer importance of developing a high-performance contact center team that satisfies the customer and organizational needs.
Incorporate industrial knowledge and concepts to successfully develop capacities for appropriately building rapport and ensuring customer satisfaction.
Develop strategies and techniques that will help you become a successful contact center agent and handle different contact center scenarios.

About this Course

The Customer Service: Contact Center Training online course has been developed to facilitate the professional development journey of aspiring individuals willing to enhance their customer relationship management capabilities. This online course has been developed to provide a theoretical and practical understanding of the concepts and aspects which are related to contact centers and the best mechanisms for training contact center representatives. Furthermore, this course aims to support the students in the process of obtaining the necessary knowledge for utilizing the best business practices for appropriately developing training programs for contact center training prospects.