Workplace Civility is one of the most fundamental aspects of a healthy and positive organization. Though sometimes courses and trainings related to proper workplace manners and civility, may be tedious, but it is essential as an individual operating in any working environment, to possess workplace civility behavior for emphasizing mutual respect and preserving the norms of the workplace. In this course you will learn about the fundamental theoretical and practical implications related to civility in the workplace, and how to develop and comprehend the necessary behaviors for expressing a positive and appropriate attitude in relation to your workplace.
- Understand the fundamental concepts that are associated with workplace civility and its behavioral indicators.
- Understand the business importance of developing civility behaviors and approaches through understanding the cost of uncivility.
- Incorporate the industrial knowledge and concepts of workplace etiquette, and learn the basic styles of conflict resolution.
- Develop strategies and practices for diagnosing causes of uncivil behavior and addressing those causes through facilitative communication skills, and interventions.
About this course
Expressing civility in the workplace, can be a distinguishable factor that benefits both the organization internally, in relation to the workforce, but as well as externally, through exemplifying a civil behaviors towards your partners and customers, that can elevate the reputation of the organization. Organizations that do not emphasize civility in the workplace are doomed to have long-standing issues and problems which will gradually escalate and will cause damage of any sorts to the organization.
This course is developed to provide a theoretical and practical understanding of the concepts and aspects which are related to civility in the workplace. Furthermore, this course aims to support you in the process of gaining the necessary knowledge so that you can appropriately express your civility in the workplace, gain the necessary skills of detecting uncivil behavior, and how to facilitate a healthy working environment in every organization that you operate in.