The Modern Workplace: Conflict Resolution

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The Modern Workplace: Conflict Resolution

In this course you will learn about the fundamental concepts and practices associated with the conflict resolution process, how to properly respond to a conflict situation in the workplace, as well as to emphasize the necessity of possessing the conflict resolution competencies for both individuals and organizations alike.

Learning objectives

  • Understand the fundamental concepts and practices associated with conflict and conflict resolution
  • Comprehend the six phases of the conflict resolution process and how you should undertake them
  • Incorporate the knowledge of the main styles of conflict resolution and adapt the processes for all types of conflict
  • Critically evaluate the available conflict resolution techniques through incorporating communication tools and management techniques

About this course

The massive technological integration and rise in communication channels have shifted the methods in which we operate, interact, and engage with each other. Conflict is a natural occurrence in any working environment regardless of the size or industry, understanding the processes to facilitate and resolve conflicts is an important competence for individuals as well as organizations.

The course is developed to provide a theoretical and practical understanding of fundamental the conflict resolution process, aligned with a six-step process that the student can utilize and modify for resolving conflicts of any size. Furthermore, this course aims to support you in the process of obtaining the necessary knowledge so that you can appropriately utilize conflict resolution techniques to solve conflicts in your working environment.

“When you need to innovate, you need collaboration.” 

Marissa Mayer