Customer Service Essentials

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Soft Skills: Customer Service

Customer service is crucial to the success of any organization. Improving the quality of your customer experience can build customer loyalty, promote your excellent reputation, and ultimately increase your company’s revenues. High-performing customer service representatives who consistently impress can move quickly into supervisory and management roles. In this online course, students will discover the path to excellent customer service to keep happy customers who will never leave you for the competition.

Learning Objectives

  • Understand how your attitude affects customer service
  • Learn to identify your customers’ needs
  • Learn how to use customer service to generate return business
  • Learn how to build good will through in-person customer service
  • Learn how to connect with customers through online tools
  • Learn how to deal with difficult customers

About this Course

Throughout the course, students will explore the definition of customer service from a modern business perspective and effective strategies for evaluating customers’ needs and expectations. Moreover, this online course is specifically designed to teach students about customer service basics and how focusing on the customer and identifying their expectations can help you improve your customer service experience. This engaging course is packed with concrete skills, like proper greeting techniques and resolving customer complaints, as well as analytical skills to help you tackle tough situations with confidence. Plus, you get practical tips for maintaining positive relationships with your customers, regardless of whether they’re making a complaint, giving great feedback or just stopping by to ask a simple question.