Customer Service: Customer Support

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Customer Service: Customer Support

Technology is constantly evolving – and constantly improving. In the past, customer support was only available by calling a 1-800 number and talking to someone on a line. But today, customer support can be provided through a variety of methods, including text messages and webchats. Your customers are constantly changing, as is the technology they use, so make sure you keep up with both trends! That’s why a customer support course is the perfect complement to any technician training. With a solid knowledge of customer support techniques, you will be able to professionally handle a wide range of situations.

Learning Objectives

  • Understand customer support and customer service
  • Learn the different venues for customer support
  • Understand the different challenges of customer support
  • Learn proper forms of documentation
  • Learn to be proactive in customer support

About this Course

Learn to turn customer service into a competitive advantage by providing five-star customer support for the products or services you sell. The course will teach you how to identify and prevent common problems when delivering product support, and equip you with practical tools for creating a process-driven customer support experience that your customers will rave about. Moreover, you’ll learn a range of methods to help customers face fewer challenges with products and services, manage difficult situations, resolve any kinds of issues customers bring to you, and provide customers with the help they need. Thus, this online course will help you become familiar not only with how to work as a customer support specialist but also how to succeed in your career.