Customer Service: Contact Center Training

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Customer Service: Contact Center Training

Customer service has become one of the most vital aspects of any operating business organization. A contact center is not necessarily a call center, these terms differentiate on their functionality that they are developed for. One of the main features of contact centers is that they handle inbound and outbound services for an organization, and handle the customer and client interactions over the phone.

Learning objectives

  • Understand the fundamental aspects that are associated with importance of contact centers for an organization.
  • Understand the business and customer importance of developing a high-performance contact center team that satisfies the customer and organizational needs.
  • Incorporate the industrial knowledge and concepts to successfully develop capacities for appropriately building rapport and ensuring customer satisfaction.
  • Develop strategies and techniques that will help you become a successful contact center agent and handle different contact center scenarios.

About this course  

The modern business environment has long transitioned from focusing on manufacturing only, into becoming service focused; and in this particular case, customer-service focused. The contact center of an organization goes over the typical telemarketers and sales calls, it has helped businesses focus on providing excellent customer support, information technology support, and various other types of support.

This course is developed to provide a theoretical and practical understanding of the concepts and aspects which are related to process of contact center training. Furthermore, this course aims to support you in the process of obtaining the necessary knowledge so that you can utilize the best business practices for appropriately developing training programs for developing contact center training prospects.