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Certificate in Customer Service Essentials
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- Type: 100% Online
- Duration: 6 hours (self-paced)
- Award: Certificate of Achievement
- Language: English
- Level: Introductory
- Access: Lifetime Access
$49.99 $99.99
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Customer service is one of the most important components of any successful organization operating in the modern digital age of interconnectivity. Due to the vast transition towards online services, enhancing the quality of your customer service can help develop customer loyalty, promote excellent reputation levels, and ultimately increase your organization’s profit and revenues. Customer service representatives who consistently perform at a high level and impress the leadership can move quickly into supervisory and management roles. Furthermore, in this online course, students will discover the path to excellent customer service to keep happy customers who will eventually transition into loyal customers that will solidify the organization’s competitive position.
Learning Objectives:
- Understand the fundamental aspects associated with customer service and how it affects customer perception.
- Comprehend the most renowned practices and strategies for understanding and identifying customer needs.
- Incorporate industrial knowledge and expertise for utilizing customer service as a means to generate financial profits for the business.
- Develop appropriate organizational principles and policies that support the development of positive customer service experiences.
About this Course
100% self-paced
100% self-paced
Learn a new skill
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Certificate in Customer Service Essentials
$99.99
$49.99
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